请问做外贸业务员怎么给客户发邮件?(一)

1、产品反馈道歉
I’m so sorry to hear this. Since I did double-check the order and package before shipping to make sure everything is in good condition, so the damage may have occurred during shipping. But for the inconvenience caused to you, I am still very sorry, to make it up to you, we would like to offer you a 10% discount for this order.

2、质量反馈道歉Regarding the defective product you mentioned, we apologize for any inconvenience that this has caused for you .I have feedback the problem to our quality inspection departments, they will check our remain samples and find what‘s the problem is .Please don’t worry ,we will take responsible if confirmed it‘s our quality problem . We will reply to you within 48 hours and propose a solution, begging you to give us some time.

3、产品问题反馈道歉
We apologize for the inconvenience caused. Our products go through multiple quality control inspections before being delivered to customers. However, it is regrettable that this one did not pass these checks. In order to make up for this error, we have sent you a new product, and I will inform you of the logistics information after sending it out.

4、订单延误道歉
Sorry that you did not receive your goods on time. The demand for this product has indeed exceeded our expectations, leading to the depletion of our inventory of raw materials. Our factory is working overtime to produce your order and ship your order as soon as possible. Hopefully, at the end of this week, we can update your tracking number. In addition, we have provided a $20 coupon for your next order. If you have any other questions, please let me know.

5、发货延误道歉
Unfortunately, the shipping company informed us that we were experiencing delays due to a shortage of containers during this busy shipping season. Sorry for not delivering your goods on time. I realize that this issue may affect your follow-up arrangements, and apologize for any inconvenience caused by this delay. We are making every effort to book the shipping space. When there is an update, I will inform you immediately.

6、产品断货道歉
We are very sorry that item you ordered is out of stock at the moment. l will contact the factory to see when it will be available again.? l would like to recommend some other items of similar styles . Hope you like them too . You can click on the following link to check them out.If there’s anything loan help with, please feel free to contact us Thanks!

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