Service Planning and Implementation Level 1 (SFw) (Synchronous e-learning) | WSQ courses

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Course Objectives

This skill describes the ability to apply the knowledge and skills for service planning and implementation with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.

Methods of Learning

100% virtual classroom delivery

e-Assessment via webinars / videoconferencing, videos & roleplays

Mini lectures with presentations to explain concepts and theories

Interactive activities including demonstrations

Role-play and case study discussion with mutual sharing and feedback

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in implementing operations for service excellence. At the end of the programme, learners should be able to:

Recognize the role that one plays in the service value chain

Acquire information commonly sought by organisations customers

Deliver service as part of a team according to the organization’s service standards

Escalate service performance issues that affect the organisations service standards

Who should attend

This programme is targeted for:

Customer service personnel

Front line service staff

Mode of Delivery

Synchronous e-learning – 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment

Course Fee

Full course fee before SSG funding
$374.50 (Incl. of 7% GST) valid until 31 Dec 2022
$378.00 (Incl. of 8% GST) valid from 1 Jan 2023

Miscellaneous Fees
(Incl. of 7% GST) valid until 31 Dec 2022

Make-up Session – $10.70

Appeal & Re-assessment – $21.40

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable.
Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.


2 Day(s) (15.75 Hrs)

Trainer : Learner Ratio


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