WSQ Provide Quality Control for Service

Originally published at: WSQ Provide Quality Control for Service – WSQ courses | SkillsFuture Courses

Course Objective

To equip food and beverage service supervisors with the knowledge, comprehension and application skills in Providing Quality Control for Service

Learning Outcomes

Supervise Opening Shift

Monitor Guest Service

Handle Guest Complaints

Handle Problem Payments

Supervise Handover/Closing Shift

Course Methodology

Mini lectures to explain concepts and theories

Practical activities including role plays, demonstrations and practical performance

Mutual sharing and feedback

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Who Should Attend?

Frontline supervisors of the F&B Industry and anyone who has the passion to upgrade and work in the F&B industry

Mode of Delivery

Classroom Training
Assessment

Course Fee

$749.00 (inclusive of GST)

Miscellaneous Fees

Make-up Session – $10.70 (inclusive of GST)

Appeal & Re-assessment – $21.40 (inclusive of GST)

Miscellaneous Fees refer to any non-compulsory fees which the trainees pay only when applicable.
Such fees are normally collected by Eduquest when the need arises.

Fees indicated are per pax and not per proforma invoice or invoice.

Duration

4 Day(s) (35 Hrs)

Trainer : Learner Ratio

1:20

This course is provided by eduquest.sg